Shipping Policy

Last Updated: October 2023

At Oz Grooming World, we are dedicated to serving the global community of professional groomers with the same precision, reliability, and efficiency you demand in your craft. Just as our Andis Attachments, Shernbao Tables, and professional-grade tools are engineered for excellence, our shipping and returns processes are designed for clarity and professionalism. This policy outlines how we deliver your essential equipment and handle returns, should the need arise.

1. Shipping Information: Precision Delivery for Professionals

We ensure your order is processed swiftly and shipped via reliable carriers to get you the tools you need without delay.

Order Processing & Delivery Timelines

Stage	Timeframe	Details
Order Processing	1-2 business days	All orders are carefully picked, packed, and prepared for shipment from our San Antonio facility.
Standard Shipping	10-15 business days after dispatch	Shipped via DHL or FedEx. A flat rate of $12.95 applies. Ideal for time-sensitive professional needs.
Free Shipping	15-25 business days after dispatch	Available on orders over $50. Shipped via EMS. A cost-effective solution for planned inventory restocking.

Note on Delivery Areas: We ship globally but are currently unable to deliver to some parts of Asia and a few remote regions. Please contact us at [email protected] if you have questions about your location.

2. Returns & Exchanges: A Professional-Grade Process

We stand behind our products. However, if an item does not meet your specific requirements, we offer a straightforward 15-day return or exchange policy from the date of delivery.

Eligibility for Return/Exchange

• Request must be initiated within 15 days of delivery.
• Item must be in original, unused, and resalable condition.
• All original packaging, tags, manuals, and accessories must be included.

Step-by-Step Return/Exchange Process

1. 1 Initiate Your Request: Within 15 days of delivery, email our support team at [email protected]. Use the subject line “Return/Exchange Request – Order #[Your Order Number]” and include:
   • Your order number and date.
   • Name and SKU of the item(s) for return/exchange.
   • Reason for the request.
   • Confirmation that the item is unused and complete.
2. 2 Receive Authorization (RMA): Our San Antonio-based team will review your request. If approved, we will email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Do not ship any item back without an RMA number.
3. 3 Package the Item Securely: Place the item in its original packaging with all accessories. Seal the box securely and write the RMA number clearly on the outside of the package.
4. 4 Ship to Our Facility: Send the package to our official returns address. Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong or defective item).

   Return Address:
   Oz Grooming World – Returns
   5040 Cinnamon Lane
   San Antonio, TX 78212
   USA

5. 5 Inspection & Processing: Once received, our team will inspect the item within 3-5 business days. You will be notified via email once the inspection is complete and your refund or exchange is being processed.

3. Refunds, Credits & Exchanges

Refund Timeline & Method

• Processing Time: After we approve your return upon inspection, refunds are processed within 5-7 business days.
• Refund Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your financial institution’s policies.
• Deductions: Original shipping fees are non-refundable.

Exchanges

• For an exchange to a different product, we will process a refund for the returned item and charge you for the new item (any price difference will apply).
• We will cover the standard shipping cost to send the replacement item to you.

4. Damaged, Defective, or Incorrect Items

Your satisfaction and the flawless operation of your grooming equipment are our top priorities. If you receive a damaged, defective, or incorrect item, please contact us at [email protected] immediately (within 48 hours of delivery is ideal). We will arrange a prepaid return label for you and prioritize sending a replacement at no extra cost.